TECNO Mobile brand has decided to extend its smartphone warranty for an additional two months in Pakistan and 15 other countries due to obstruction in their economic activities because of widespread Coronavirus. This expression is a symbol of empathy by TECNO in order to release some tension among its consumers who are stuck in this situation as more cities and business activities are being shut down.
In this prevailing social distancing phase, TECNO Mobile is taking some good initiatives for its consumers by reducing their concerns and increasing confidence on TECNO smartphones. Thus, this warranty extension is a compelling strategy and is free of charge for those consumers whose service expires between March 20th and May 30th, 2020. Due to the safety protocol of social distancing, mobile consumers can claim this extension online on the Carlcare App (v5.6.7 or higher version) by clicking on the given Warranty Card option from April 15th to May 15th, 2020. Customers who are unable to do so online can also avail of this offer by visiting Carlcare's after-sales service stores and can claim it on-site with the help of store staff. Consumers can also seek more information regarding extensions and other issues through local Carlcare stores.
People in Pakistan are fighting COVID-19 with self-isolation and are using phones in order to connect with their loved ones or to avail of medical facilities. This after-sales service eventually leads to customer satisfaction, hence brands like TECNO are making sure to provide after-sale services like repair or replacement in case of hardware or any other technical fault at less cost.
As General Manager of TECNO Pakistan, Creek Ma says – TECNO remains united with Pakistan in this time of pandemic distress and is highly concerned about its economic impact on innocent families. Thus, TECNO will ensure its customers by taking social responsibility of reducing tension with more lenient and approachable packages.
Customer service has made itself flexible due to the current situation and brands are trying more than ever to make themselves approachable during this widespread tension. TECNO is a premium smartphone producer and is trying its level best to provide these facilities with care and real benefits. This warranty extension program is another prime example of TECNO showing responsibility towards its clients and increasing their trust towards them
