|
Introduction
This document will help resolve the following symptoms:
-
The
Check Print Cartridge light is blinking, and the
Check Paper light is off.
-
The following message is displayed on the computer:
The color [or black] print cartridge detected is the wrong type
This problem usually occurs after replacing a print cartridge.
|
NOTE:
|
This information pertains to all countries/regions except China. |
Solution
Follow the steps below to resolve the problem:
-
Verify
that the front panel overlay is installed correctly and reinstall if
necessary. The front panel overlay must be installed or the all-in-one
will not function correctly.
Figure 1: The front panel cover installed correctly
-
Remove
the print cartridges and verify that the part numbers are correct. The
HP 28, 56, and 57 Inkjet print cartridges are supported by the
all-in-one.
-
Clean the print cartridge electrical contacts with a dry, clean cloth or cotton swab.
CAUTION:
|
Do not clean the ink nozzles |
Figure 2: Cleaning the print cartridge electrical contacts
1 - Ink nozzles (do not clean)
2 - Electrical contacts (to be cleaned)
-
Reinsert
the print cartridges and verify that they are installed correctly. The
HP 57 or 28 tri-color print cartridge should be inserted into the left
side of the print carriage; the HP 56 black print cartridge should be
inserted into the right.
Figure 3: Inserting the print cartridges
1 - HP 57 or 28 tri-color print cartridges
2 - HP 56 black print cartridge
-
If the problem recurs, remove and reinsert both print cartridges by following the process below:
-
Remove both print cartridges.
-
Disconnect the power cord, wait five seconds, and then plug in the power cord.
-
After the all-in-one initializes, reinsert the print cartridges.
If the problem recurs, continue with the steps below.
-
Remove the print cartridge indicated in the error message.
If
the original print cartridge is available and still contains some ink,
reinsert it - otherwise leave just one print cartridge in the
all-in-one. The all-in-one will automatically enter reserve printing
mode when only one print cartridge is inserted.
-
Print a self-test page by pressing and holding
Cancel, and then pressing Start Copy
Color.
|
NOTE:
|
If you cannot print the self-test page,
download and install the HP PSC 1100/1200 Print Cartridge Utility from the HP Web site
. If the error recurs, replace the print cartridge. |
-
On the self-test page, review the value for the MRGN field.
|
|
|
|
|
|
|